Privacy Policy

Effective Date: 10.16.2025

Last Updated: 12.01.2025

Forever Home Mobility Inc. (“we,” “us,” or “our”) operates the website foreverhomemobility.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Fill out a contact form or request a consultation
  • Call or email us
  • Schedule an appointment
  • Request a quote or estimate
  • Sign up for our newsletter or communications

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Information about your home and accessibility needs
  • Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Pages you visit and time spent on pages
  • Referring website
  • Device type and operating system

We collect this information using cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Schedule consultations and appointments
  • Provide quotes and estimates for services
  • Deliver our accessibility and mobility services
  • Send you information about our services (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and protect the security of our Site

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance
  • Email delivery services
  • Payment processing
  • Customer relationship management (CRM) systems

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Next Day Access Franchise Network

As a Next Day Access franchisee, we may share necessary information with our franchisor and affiliated service providers to fulfill service requests and maintain quality standards.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If Forever Home Mobility is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the Site to function properly
  • Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

5. Third-Party Links

Our Site may contain links to third-party websites (e.g., Next Day Access corporate site, social media platforms). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt out of receiving marketing communications from us
  • Data Portability: Request a copy of your data in a portable format (where applicable)

To exercise any of these rights, please contact us using the information provided below.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Next Day Access of Columbia MD.

  • This includes SMS messages for customer care, delivery notifications, balance reminders, etc.
  • Messages and Data rates may apply. Message frequency will vary
  • Reply Help to get more assistance at anytime
  • Reply Stop to Opt-out of messaging at anytime

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your information.

Opt-Out of Marketing Communications

You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please leave us a message using the contact us page and we’ll get back to you within 24 hours (excluding weekends and holidays).